Privacy policy
At Cave Castle Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy explains how we collect, use, and safeguard the information you provide when making room bookings at our hotel.
Information Collection: When you make a room booking at Cave Castle Hotel, we may collect personal information such as your name, contact details (including email address and phone number), payment information, and any additional preferences or special requests related to your stay.
Information Usage: We use the information provided during the room booking process to facilitate your reservation, communicate with you regarding your booking, and provide you with relevant information about your stay. We may also use your contact information to send you marketing communications, promotions, and updates about our hotel, but you have the option to opt out of receiving such communications.
Information Sharing: We understand the importance of keeping your personal information confidential. We do not sell, rent, or lease your personal information to third parties. However, in some cases, we may need to share your information with trusted third-party service providers who assist us in delivering our services to you (such as payment processors or email service providers). These third parties are bound by strict confidentiality agreements and are only authorized to use your information for the specified purposes.
Data Security: We take appropriate measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. We use industry-standard security practices and technologies to safeguard your data. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.
Retention of Information: We retain your personal information for as long as necessary to fulfil the purposes outlined in this privacy policy or as required by law. When your personal information is no longer needed, we will securely dispose of it.
Your Rights: You have the right to access, update, or delete the personal information we hold about you. If you wish to exercise any of these rights or have any concerns about the processing of your information, please contact us using the details provided below.
Updates to the Privacy Policy: We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically for any updates.
Contact Information: If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at:
Cave Castle Hotel Address: Cave Castle Hotel, Church Hill, South Cave, HU15 2EU
Email: info@cavecastlehotel.com
Phone: 01430 422245
By making a room booking at Cave Castle Hotel, you acknowledge that you have read, understood, and agree to the terms outlined in this privacy policy.
Last updated: 1st June 2023